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RA – Resident Assistant / Part-Time, Evening Shift

Website State of Minnesota

Position Overview

Title: Customer Support Specialist
Type: Customer Support
Company: Minnesota Technology Solutions

  • Job Code: 93572
  • Location: Minneapolis
  • Telecommute Option: Yes
  • Work Hours: Full-Time
  • Employment Type: Permanent
  • Eligibility: Open to all qualified candidates
  • Posted On: 03/15/2025
  • Application Deadline: 04/01/2025
  • Hiring Department/Team: Customer Support Division / Technology Solutions Team
  • Division: Technology Solutions / Customer Support Services
  • Shift Schedule: Day Shift: 9:00am-5:30pm
  • Work Days: Monday to Friday
  • Travel Needed: No
  • Salary Range: $18.50 – $20.00 / hourly
  • Employment Status: Regular
  • Union Affiliation: None
  • Office Location: Minneapolis Technology Center
  • FLSA Classification: Nonexempt
  • Participation in Assistance Program for Applicants with Disabilities: Yes

Join us in making a difference through your work.

Minnesota Technology Solutions employees are essential in driving innovation, delivering critical solutions, and contributing to the advancement of technology services for a better future in Minnesota. We are dedicated to fostering diversity and inclusivity, supporting our employees with benefits, programs, and continuous learning opportunities.

Position Summary

This job listing is for a current full-time Customer Support Specialist role within the Customer Support Services of Minnesota Technology Solutions. This position requires working during regular office hours. Responsibilities include assisting customers, providing technical support, and ensuring excellent service delivery to meet customer needs.

Expect a standard work schedule of 40 hours per week with potential additional hours based on operational requirements. Health and dental benefits are available upon meeting eligibility criteria.

Deliver top-notch customer service, troubleshoot technical issues, and empower customers with product knowledge to enhance their experience with our technology solutions.

Requirements

Essential Qualifications

  • Effective communication skills to engage customers and address their queries efficiently.
  • Technical proficiency and problem-solving ability to troubleshoot customer issues and provide solutions.
  • Familiarity with customer service principles and practices.

Additional Criteria

This role necessitates successful completion of the following prerequisites:

  • A comprehensive background check administered by the hiring department may be required for final candidates.
  • A technical skills assessment may be conducted to evaluate proficiency in relevant tools and systems.
  • Professional references will be verified for selected candidates, including an assessment of previous job performance records.

Application Process

How to Proceed

To apply, click on the “Apply for Job” button above. For inquiries about the application procedure, contact the Careers Help Desk at 651-259-3637 or reach out via email at [email protected]. For additional details on the application process, visit http://www.mn.gov/careers.

Contact Information

If a current employee of Minnesota Technology Solutions or the State of Minnesota referred you to this position, please include the employee’s name in the Referral Source segment of your application. Referring employees may be eligible for a $1,000 reward!

For any queries regarding this role, feel free to contact Samantha Lee at [email protected] or dial 612-555-1234.

To be considered as a Connect 700 Program candidate, submit your application online, email the Job ID#, the Position Title, and your valid Proof of Eligibility Certificate to Samantha Lee at [email protected] before the application deadline date.

Per regulations, MDVA will prioritize certain qualified disabled Veterans. To qualify, you must be listed on the US armed forces permanent disability register with a disability rating of 30% or higher. Submit recent official documentation of this disability, your DD214, and the job posting identification number to Samantha Lee at [email protected] by the application closing date.

Collaborating to enhance the state we cherish.

What resonates with Minnesota State employees?

  • A dedication to meaningful work
  • Establishing connections with colleagues and communities
  • Opportunities for personal and professional development

Perks and Benefits

As a team member, you’ll be entitled to one of the most cost-effective health insurance plans in Minnesota along with other perks to support your well-being and that of your loved ones.

Your benefits package may feature:

  • Paid time off for vacations and sick leave
  • 12 paid holidays annually
  • Affordable medical, dental, vision, and prescription plans
    • Support for fertility treatment like IVF
    • Specialized diabetes care
    • Dental and orthodontic coverage for all age groups
  • 6 weeks of paid leave for new or adoptive parents
  • Pension scheme to provide post-retirement benefits (following a minimum of three years of service)
  • Employer-sponsored life insurance for financial protection of your family in case of demise
  • Short-term and long-term disability insurance for financial security during illness or injury-related work absences
  • Tax-advantaged accounts for health, dental, and dependent care expenses
  • Supportive resources for physical, emotional, social, and financial well-being

Assistance with career advancement:

  • Training, workshops, and educational opportunities
  • Eligibility for Federal Public Service Loan Forgiveness Program (Certain roles may qualify for this program. Information can be found at studentaid.gov on the Federal Student Aid website)

Employee Assistance Program (EAP) for work-life balance:

  • A confidential program offering assistance for work-life challenges affecting health, personal well-being, or job performance for employees and their families
  • The EAP addresses common stressors like mental health, relationship issues, grief, financial concerns, and legal affairs
  • Helpful services include household chores, home maintenance assistance, travel planning, and child/elder care facilities

Programs, resources, and eligibility for benefits vary depending on employment type, agency, funding allotments, union agreements, location, and tenure with Minnesota State.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies uphold equality, affirmative action, and veteran-friendly hiring practices. We are committed to establishing a workforce that mirrors the diversity of our state and strongly encourage applications from individuals of color, Indigenous communities, LGBTQIA2S+ individuals, persons with disabilities, women, and veterans. The collective experiences and viewpoints of our employees enrich our collaborative efforts and enhance our ability to serve the people of Minnesota effectively.

All qualified candidates will be considered for employment without discrimination based on race, color, creed, religion, national origin, sex, gender identity, marital status, age, pregnancy-related conditions, sexual orientation, family status, receipt of public assistance, disability, veteran status, or involvement in a local Human Rights Commission or any other protected category by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies accommodate employees and candidates with disabilities by implementing reasonable accommodations. If you have a disability and require assistance in seeking or applying for roles with the State of Minnesota, please contact the Careers Help Desk at 651-259-3637 or email [email protected] to communicate your specific needs.

To apply for this job email your details to contact@jobs-posting.com