Dietary Aide – Food Service Worker / Part-time, Evening shift – job post

Position Overview

Position Title: Customer Service Representative
Job Category: Client Relations
Company: Central Customer Care Solutions

• Job ID: 95203
• Location: Minneapolis
• Telework Eligible: Yes
• Full/Part Time: Full-Time
• Regular/Temporary: Permanent
• Who May Apply: Open to all qualified candidates
• Date Posted: 03/21/2025
• Closing Date: 04/15/2025
• Hiring Agency/Seniority Unit: Central Customer Care Solutions
• Division/Unit: Client Services Department
• Work Shift/Work Hours: Flexible Shifts/Varied hours
• Days of Work: Monday to Friday, occasional weekends
• Travel Required: Minimal
• Salary Range: $18.50 – $23.75 / hourly
• Classified Status: Unclassified
• Bargaining Unit/Union: None
• FLSA Status: Exempt
• Designated in Disability Employment Program: Yes

Fulfilling more than just a role.

In our organization, each team member contributes significantly to shaping strategies, delivering essential services, and enhancing the overall satisfaction and support for our customers. Central Customer Care Solutions values diversity and inclusivity, providing benefits, resources, and growth opportunities to all employees.

Position Responsibilities

This role involves addressing customer inquiries, resolving issues, managing client accounts, and ensuring service excellence while adhering to established company procedures and guidelines.

The position is full-time with varied shifts, comprising a minimum of 40 hours per week and may involve occasional additional hours depending on operational requirements. Initial health and dental coverage may not be provided by the employer.

Requirements

Minimum Requirements

Understanding of:

• Customer service principles and practices
• Effective communication techniques
• Client relationship management

Ability to:

• Handle customer queries and complaints professionally
• Maintain accurate client records
• Operate in fast-paced service environments
• Follow operational directives

Preferred Requirements

• Previous experience in customer-facing roles
• Knowledge of quality service standards

Additional Criteria

• A background check through the Human Resources Department may be conducted for final applicants. Successful completion of this check is mandatory.
• Prior to employment, a Tuberculosis (Mantoux) screening (or chest x-ray) is mandatory.
• Finalists will have their employment references verified, including evaluations of past work and contact with former employers as needed.

Application Guidelines

How to Submit your Application

Select “Apply Now” at the top of this page. For inquiries regarding the application process, reach out to our Careers Support Team at 651-259-3637 or email [email protected]. Visit our official website at http://www.centralcare.com for detailed instructions.

Contact Information

If you have queries about this role, contact Emily Jones at [email protected] or call 612-555-1234.

To be considered under the Disability Employment Program, submit your application online along with the Job ID#, Position Title, and proof of eligibility before the closing date to Emily Jones at [email protected].

In adherence to M.S. 43A.111, Central Customer Care Solutions gives preference to qualified disabled Veterans. To qualify, individuals must be on a permanent disability list of the US armed forces with a minimum 30% disability rating. Present official documentation of this dated within a year prior to application. Forward the requisite documents, DD214, and job posting ID number to Emily Jones at [email protected] before the deadline.

Collaborating to enhance our beloved state.

What characterizes employees of Central Customer Care Solutions?

• A dedication to their tasks
• A bond with colleagues and communities
• Opportunities for personal and professional advancement

Perks

Our team members enjoy access to one of the most cost-effective medical plans in our region, in addition to various benefits for personal and family wellness.

Potential benefits include:

• Paid time off and sick leave benefits
• Annual provision of 12 paid holidays
• Affordable health, dental, vision, and prescription coverage
  • Comprehensive fertility and diabetes care
  • Dental services for all age groups
• 6-week leave for new parents or adoptive parents
• A pension scheme for retirement benefits after a minimum service period
• Employer-provided life insurance for financial protection
• Short-term and long-term disability plans for income support during health-related absences
• Tax-exempt accounts for health, dental, and dependent care expenses
• Assistance programs promoting overall well-being and support in various facets

Guidance for achieving your career aspirations:

• Training sessions, courses, and avenues for professional growth
• Tuition reimbursement opportunities
• Eligibility for the Federal Public Service Loan Forgiveness Program (Specific positions may qualify. Visit studentaid.gov for details.)

Employee Assistance Program (EAP) for work/life balance:

• A confidential program aiding employees and their families in managing life challenges that can affect overall well-being and job performance
• EAP addresses common stressors like mental well-being, relationships, grief, finances, and legal concerns
• Convenient daily living services: Home chores, repairs, travel planning, and child/elder care

Program availability, resources, and benefits are subject to job type, department, budget, contractual agreements, location, and tenure with Central Customer Care Solutions.

EQUAL OPPORTUNITY EMPLOYER

Central Customer Care Solutions upholds equal opportunity, affirmative action, and veteran-friendly policies. We strive to build a workforce reflecting the state’s diversity and encourage applications from individuals of all backgrounds, including persons of color, Indigenous groups, LGBTQIA2S+ community members, individuals with disabilities, women, and veterans. Our collective experiences and perspectives fortify our collaborative efforts and service to our community.

All candidates will be considered without regard to race, color, religion, national origin, pregnancy-related conditions, gender identity, marital status, age, sexual orientation, disability, veteran status, or other protected characteristics.

APPLICANTS WITH DISABILITIES

Central Customer Care Solutions accommodates employees and applicants with disabilities. If you require assistance while exploring or applying for positions within our organization, contact the Careers Support Team at 651-259-3637 or email [email protected] with your specific requirements.