Work Hours: Full time – 40 hours per week, flexible hours including weekends.
Division: Customer Support
Salary:
Division: Customer Support
Salary:
- Pay Range: $16.00 to $25.50 per hour, based on skills and qualifications.
- Extra Compensation: Additional $3.00 per hour until 5/1/25
- Shift Incentives:
o Extra $1.50 per hour for late evening shifts or weekend hours
o Extra $2.00 per hour for night shifts
o Extra $5.00 per hour for weekend night shifts
ROLE OVERVIEW
XYZ Corporation is seeking a dedicated and innovative team member to join our staff as a Customer Service Specialist. If you excel in dynamic environments and have a passion for enhancing customer satisfaction through personalized interactions, this position is an ideal match for you. We are looking for a collaborative professional who performs efficiently in routine tasks and high-pressure scenarios, offering essential assistance to our service team. Your excellent communication skills and attention to detail will be crucial as you contribute to an outstanding customer service experience. Come join us and be part of a workforce where your proactive approach and commitment will create a positive impact on our clients every day.
ABOUT XYZ CORPORATION
XYZ Corporation is a leading technology company based in the heart of the city, providing cutting-edge solutions to businesses worldwide.
As a member of our team, you will be part of a talented group dedicated to our vision of fostering innovation and growth. Our core values of integrity, collaboration, excellence, and diversity create a supportive work culture where you can advance your career.
Discover more about XYZ Corporation.
Explore the vibrant city life near our office.
EMPLOYEE PERKS
- This role does not include health benefits.
RESPONSIBILITIES
- Assist team members in handling customer inquiries and resolving issues effectively.
- Train and mentor new employees on the duties of a Customer Service Specialist.
- Undertake additional tasks as assigned by management in both routine and urgent situations.
- Ensure accurate and timely input of data into computer systems for customer records.
- Escort clients to designated areas using appropriate means of transportation as needed.
- Move equipment between locations and ensure cleanliness and functionality; Manage maintenance and repair processes for equipment if needed.
- Distribute and replace medical supplies throughout the facility as requested.
- Perform regular maintenance and restocking of service carts.
- Act as a maintenance and inventory specialist responsible for the care and oversight of specific equipment within the company.
- Execute department-specific tasks and roles defined in organizational guidelines.
REQUIREMENTS
Ability to interpret and follow verbal and written directions.
Focus on delivering exceptional customer service.
Ability to work effectively in team settings.
PREFERRED SKILLS
Additional certifications or licenses may be required based on departmental needs.
PHYSICAL REQUIREMENTS
The physical demands outlined here must be met with or without reasonable accommodations. Meeting these requirements is fundamental to the role. This position involves moderate to vigorous activity, potentially requiring movement, stationary work, and reaching for objects at various heights. Routine tasks may involve lifting objects weighing up to 15 lbs and infrequent handling of items up to 30 lbs.
This position may involve contact with individuals who have infectious diseases. The role is situated in a facility that operates round-the-clock, every day of the year. Expectations include flexible hours, holiday shifts, and work during adverse weather conditions.
Equal Opportunity Employer
XYZ Corporation provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, or veteran status. Our policy applies to all aspects of employment, including recruitment, hiring, promotions, benefits, and termination. For more details, visit https://www.abc.net/hr/equal-opportunity.
All qualified candidates will be considered for employment regardless of race, color, religion, gender, national origin, age, disability, or veteran status in compliance with state and federal regulations.
To apply for this job email your details to contact@jobs-posting.com