Position Overview

The Customer Service Representative is responsible for handling inbound inquiries, addressing customer needs promptly and with a professional demeanor. This role involves assisting customers with their queries, providing accurate information, and ensuring a positive interaction experience. The Customer Service Representative must uphold high standards of service to meet the expectations of both internal and external stakeholders.

Primary Responsibilities

• Takes incoming calls with a friendly greeting and assists callers in a courteous manner
• Directs calls to the appropriate department or contact person accurately
• Guides callers to the right extension based on their requirements
• Facilitates long distance phone calls for patients through external operators
• Acts as a central source of information, offering support as needed
• Executes paging procedures effectively for emergency situations
• Delivers paging requests promptly and clearly
• Notifies on-call staff during off-hours efficiently
• Organizes paperwork alphabetically for specific departments
• Verifies and corrects demographic information on paperwork accurately
• Performs additional tasks as delegated
• Adheres to all organizational policies and procedures

Qualifications

• Completion of vocational or specialized training post-high school preferred
• High School Diploma or GED required
• Preferably less than 2 years of relevant work experience for this role
• Preferably less than 1 year of switchboard operation experience

Skills and Competencies

• Exceptional customer service skills paired with strong organization abilities
• Capability to comprehend and implement given instructions
• Ability to work autonomously within defined departmental goals
• Proficiency in using computer systems
• Familiarity with call center procedures and workflows