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Care Partner- Swing Shift Memory Care

CUSTOMER SUPPORT SPECIALIST, join us in our commitment to redefine customer service excellence where empathy meets efficiency!

MONDAY TO FRIDAY

8AM-4PM DAY SHIFT

$15.00-$17.00 DOE

Who We Are

We are a dedicated team united by the belief that customer support can and should be a pillar of reliability and assistance. We value, acknowledge, and empower our exceptional team members on this shared journey, understanding that we are elevating the standards of customer service together.

Our varied backgrounds, life experiences, expertise, unique skills, and talents are fundamental to our organizational dynamics, customer interactions, and achievements!

Role Overview

As a Customer Support Specialist, your role will entail a range of tasks and responsibilities. The primary duties include:

  • Providing customer assistance: addressing customer queries and issues promptly and professionally through various communication channels.
  • Resolving concerns and documenting interactions: identifying, troubleshooting, and resolving customer problems while maintaining accurate records.
  • Offering empathetic support: assisting customers facing challenges or frustrations with patience and understanding. Engaging in active listening, problem-solving, and providing reassurance are core components of your position.
  • Assisting with order processing: aiding customers in placing orders, tracking shipments, and handling returns or exchanges.
  • Engaging in product knowledge and updates: staying informed about company offerings to provide comprehensive information and guidance to customers.
  • Building customer relationships: Establishing rapport and trust with customers through effective communication and personalized support.
  • Maintaining service standards: Ensuring a high level of service quality through adherence to company policies and procedures.

Requirements

  • Enthusiasm for learning and collaborating within a team environment.
  • Excellent verbal and written communication skills in English for effective customer interactions.
  • Possession of any required certifications (as per company guidelines) and the ability to clear a background check.
  • Capability to perform job duties with or without reasonable accommodations.

Perks & Benefits

  • Comprehensive benefits package for all team members, regardless of employment status:
    • Accrual of paid time off from day one!
    • Participation in a 401(k) retirement plan after 90 days, with employer contributions following one year.
    • Financial wellness support.
    • Employee and Family Assistance Program.
    • Wellness and Fitness Discounts.
    • Potential for professional growth through continuous training and guidance.
  • Additional benefits for full-time employees
    • Health, Dental, Vision, and Other Optional Benefits available.
    • Opportunity for tuition reimbursement.

If you embody values of compassion, dedication, reliability, and enthusiasm and feel you would be a valuable addition to our team, we eagerly anticipate connecting with you! Send in your application or resume today to embark on the first step towards this fulfilling role!

To apply for this job email your details to contact@jobs-posting.com